I am a self employed independent software development consultant at 
OSS and Deaf Developers?
This correlates along the lines of what I wrote yesterday, and the following discussions I had with my Software Engineerings peers
So, I think the OSNews editorial is misplaced. The difference between OSS and what we [Microsoft, ed.] do isn’t in the extent to which we listen to what customers have to say. Rather, the really significant difference is the effort we put into understanding users’ high-level problems. That’s a very costly, and time-consuming effort. It’s not a job that hobbyist programmers, no matter how dedicated, can reasonably hope to accomplish.
[Via Weblogs @ ASP.NET]
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